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ENTEL OFFSHORE
CALL CENTER AGENTS,
"THE BEST HUMAN
RESOURCE"
We have bilingual agents,
whose native language is Spanish; they will be
able to provide a communicational service of the
highest level to your Spanish-speaking clients.
Also, the strict selection
process carried out by Entel Offshore Call
Center services,
together with the permanent training, and
quality control of our agents are the foundations
for a service and assistance of the highest
level.
 Our
Offshore Call
Center Agents
With
the aim for providing a superior
service, Entel
Offshore Call Center
has agents with different
levels of specialization,
to whom the different services are efficiently
assigned according to their nature and to
the skills required for the assistance.
This enables us to fully meet the requirements
of the companies hiring our services.
Entel Offshore
Call Center provides its agents with the
necessary tools for them to develop high
standards of assistance,
which are constantly measured in order that
strengths may be improved and weaknesses
overcome.
Selection
and Recruitment Process
The selection
of personnel is a key issue for Entel Offshore
Call Center Services.
This process looks for agents having natural
skills for the business that will
be further improved and developed. For this
reason, we hire the right people, according
to the specific profile needed for each
service.
Training
The training
process mainly consists of
transmitting to the agents
all the information
on the products of the company hiring our
services in order that the agent may meet all
customer requirements by giving them the best
service. This process also covers generic areas
such as diction techniques, sales techniques,
assistance techniques, and other techniques
related to the service that will be rendered.
Supervision
and Control
Each service platform is
headed by a supervisor, who checks that the
service is provided successfully, and according
to the requirements of your company.
Additionally, through an
on-line control tool, the platform supervisor
can administer the service levels per hour, the
number of agents working for a service, and the
waiting calls, among other things.
Entel Offshore Call Center
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